Terms and Conditions

The terms and conditions below cover the following websites and website aliases (including all subdomains and subdirectories) (herein referred to collectively and singularly as “The Website”.):


  • http://www.oneintenproductions.co.uk
  • http://oitp.co.uk
  • http://www.seven-wives.co.uk
  • http://www.chis.co.uk
  • http://myoneinten.co.uk
  • http://recordmychoir.co.uk

These above websites are owned and operated by One In Ten Productions UK LLP, herein referred to as “The Company”.

For these terms and conditions the phrase “production” relates to any work carried out by the company for our customers/clients.

These terms and conditions were last updated 22nd July 2016


If a user does not accept these terms and conditions they should exit The Website immediately. Attention should also be drawn to the copyright and privacy notices below.

The Company may at any time revise these Terms and Conditions without notice. It is up to the user to regularly review the Terms and Conditions in case there are any changes. Continued use of The Website after a change has been made is to be treated as acceptance of that change by the user.

The Company while aiming to ensure that The Website is functioning correctly and contains accurate information as possible, this will not always be possible.

Any websites, applications, files or links placed or attached to The Website are posted in good faith. The Company cannot guarantee content of such links and are posted under no representation or endorsement of and from The Company.

Accessing The Website and downloading any material from it is done entirely at the users risk. The Company are not liable for any damage or loss of data through the usage of The Website or any associated links.

The Company reserve the right to alter, update or change The Website without notice.

The Website uses cookies to collect information to enhance the viewer experience and for tracking purposes. All tracking data is anonymous and is only used to collate how many visitors The Website has. The user should only accept cookies they wish to approve by changing the settings in their Internet browser , however this may result in a reduce viewing experience for the user. If the user does not wish to accept cookies on The Website they should leave the website. Continued use of The Website is to be treated as acceptance of the cookies on The Website.

The Website, logos, photographs, text, graphics and related material is copyright © 2016 One In Ten Productions UK LLP unless otherwise stated.

Unauthorised copying, reproduction, performance, broadcast, rental, sale or recording of The Website, audio and video clips, photographs, images, logos and any other content on The Website is strictly prohibited.

All content on The Website should be family friendly. No profanities, nudity, violence, sex or substance abuse will be displayed on The Website unless strictly introduced with a disclaimer. The Company are not responsible for links posted on The Website or their content and thus are unable to guarantee the nature of the content on these sites. If you believe any linked websites contains any mature content please contact us via the online form on The Website.

The Company offer a variety of services from The Website. All prices quoted are correct at time of website design.

We reserve the right to alter prices and remove and add services at any time.

Prices and services displayed on The Website may not reflect the final price.

Some services maybe conducted by a third party company on behalf of The Company, however this will be communicated to our customers prior to work taking place.

Please note from time to time we may offer discounts via our website, print media or our social media sites. You must quote the relevant code to qualify for the discount when first contacting us as we are unable to apply this retrospectively.

We reserve the right to remove discount offers at anytime.

All our products and services come with a free assistance period. The length of time and quantity of assistance will be detailed to the customer in the customer terms and conditions.

Refunds for all our products or services are available. Timescales will be detailed in the customer terms and conditions.

All personal data you submit to us is protected under the UK data protection act and will never be sold or distributed to outside parties without your written permission. If you have previously given us permission to send marketing or other One In Ten Productions UK LLP or associated companies information and you wish to stop receiving this information you can do this at anytime by contacting us via the online contact form.

All correspondence maybe monitored for training and quality purposes.

One In Ten Productions UK LLP is a limited liability partnership registered in England and Wales. Company Number: OC381332. Registered Office: Longford River Studios, 5 The Grange, DeHavilland Way, Stanwell Village, Surrey, England, TW19 7NB.

One In Ten Productions UK LLP is a member of Phonographic Performance Limited.

For further information about our terms and conditions or services, contact us at info@oitp.co.uk

Hosting services provided by One In Ten Productions UK LLP and RNJ.com Made In Great Britain. My One In Ten hosting services provided by 1and1.co.uk, operation provided by One In Ten Productions UK LLP Design & Branding Department.

Unauthorised use of the My One In Ten system is prohibited. My One In Ten is a replacement for the Your Music (Employee Data), OIT DataSyStem (Production Data) and Your OIT (Customer Data) systems.

Help With Payments

We appreciate that from time to time payments may be forgotten or you may struggle settling the full balance on your account. We would ask that all deposits and invoice final balances are paid as soon as possible, and ideally within the timescales laid out in your invoice or estimate.

If you do require additional time to make payments or wish to pay in instalments this can be arrange, please get in touch with your production co-ordinator as soon as possible.

If you have forgotten to make the required payments, please contact us as soon as possible and arrange for the payment(s) to be made.

While the majority of our customer will make their payments in a timely manner, we have detailed below our late payment policy, so you, our customers are aware of what procedures we have in place, in the unlikely event of late or missed payments.

ocp1. non-reoccurring production payments – deposit

Non-reoccurring productions are those where we will carry out work and you will pay upon completion and prior to delivery. There are separate terms for reoccurring productions (i.e. monthly subscriptions etc).

Unless otherwise stated or agreed, you will be required to pay a 50% deposit from the estimate you are sent within 14 days.

We accept deposit payment via the following:

BACS using account number: 41833200 Sort Code: 40-43-04 (One In Ten Productions UK LLP). Please quote your purchase reference number.

Cash we will add a 1% fee on top of your deposit for cash payments. Please arrange with your production co-ordinator if you wish to pay via cash.

Cheque we will add a £1 fee on top of the deposit if paying via cheque. Please write your purchase reference on the back of the cheque made out to One In Ten Productions UK LLP and post to: One In Ten Productions UK LLP People & Pay, LFR Studios, 5 The Grange, DeHavilland Way, Stanwell, Surrey, TW19 7NB.

ocp2. late payment of the deposit

Your estimate may be cancelled if your deposit is not received within 14 days.

If you have paid the deposit but have not signed the relevant production documentation and/or given us the required content, we may refund your deposit and cancel your estimate.

If you still require us to work on your production a new estimate will need to be completed. This may result in a higher cost.

ocp3. final payment for all productions

For non-reoccurring productions you will receive a final invoice once your production is complete, but prior to delivery. For reoccurring productions or subscriptions / services you will receive the invoice at the start of the subscription service.

Unless you have a credit account with us we ask that the full payment be made within 7 days.

We accept final payment via the following:

BACS using account number: 41833200 Sort Code: 40-43-04 (One In Ten Productions UK LLP). Please quote your purchase reference number.

Cash we will add a 1% fee on top of your deposit for cash payments. Please arrange with your production co-ordinator if you wish to pay via cash.

Cheque we will add a £1 fee on top of the deposit if paying via cheque. Please write your purchase reference on the back of the cheque made out to One In Ten Productions UK LLP and post to: One In Ten Productions UK LLP People & Pay, LFR Studios, 5 The Grange, DeHavilland Way, Stanwell, Surrey, TW19 7NB.

PayPal we will add an additional 3% to the remaining balance of the invoice.

Online with GoCardless there is no additional charge for this service. You will be required to sign up to GoCardless. All payments are protected by Direct Debit guarantee.

ocp4. late payment of the final payment

We expect the full payment of the invoice to be made within 7 days (unless your invoice states otherwise). No work will be delivered or released until the funds have cleared in our account (unless you have a credit account with us).

For reoccurring productions or subscriptions / services we expect the payment to be made within 7 days. Reminders will be sent out as per below. We reserve the right to suspend our services if payment is not made by the due date on your invoice. Interest will only be charged 37 days after the invoice is due as per below, however we reserve the right to charge a administration fee of £20 to recommence your services.

We will send reminders out when the invoice is 7, 14 and 21 days overdue with no penalties (other than the production not being delivered).

After 30 days overdue we will write to you giving you a further 7 days to make the full payment.

If after 7 days (37 days over due) we will then commence interest charges. This will be charged at the current UK Government rate of 8.5% PA, charged daily until settled. A separate invoice will be issued for interest payments.

After 60 days of non-payment the Company is no longer liable for the work produced and we will no longer be required to keep any of the work we have completed.

After 67 days of non payment we will instruct our legal team to commence action to recover our debt owed.

ocp5. cancelling re-occurring productions

Should you with to cancel your reoccurring services you will need to check the terms of your contract.

If you are within a set period contract and wish to cancel, you will need to give us 1 months notice in writing (by post or email). We will then work out the remaining cost on your contract and send you a final invoice.

If you are on a rolling monthly contract, you will need to give us 1 month notice in writing (by post or email). We will then send your your final account balance and cancel all further invoices.

Further information is available to clients under section OCP9 – Refunds, if they wish to cancel their re-occurring production within the first 14 days.

ocp6. late payment of the final payment

We expect the full payment of the invoice to be made within 7 days (unless your invoice states otherwise). No work will be delivered or released until the funds have cleared in our account (unless you have a credit account with us).

For reoccurring productions or subscriptions / services we expect the payment to be made within 7 days. Reminders will be sent out as per below. We reserve the right to suspend our services if payment is not made by the due date on your invoice. Interest will only be charged 37 days after the invoice is due as per below, however we reserve the right to charge a administration fee of £20 to recommence your services.

We will send reminders out when the invoice is 7, 14 and 21 days overdue with no penalties (other than the production not being delivered).

After 30 days overdue we will write to you giving you a further 7 days to make the full payment.

If after 7 days (37 days over due) we will then commence interest charges. This will be charged at the current UK Government rate of 8.5% PA, charged daily until settled. A separate invoice will be issued for interest payments.

After 60 days of non-payment the Company is no longer liable for the work produced and we will no longer be required to keep any of the work we have completed.

After 67 days of non payment we will instruct our legal team to commence action to recover our debt owed.

ocp7. additional charges

Returned or Bounced Payments we will pass on the bank charges of any returned unpaid payments, which will be issued under a separate invoice, and should be paid within 7 days.

Legal & Debt Recovery Fees we will pass on any legal or debt recovery fees that we are charge if required to recover any debt owed. This will be sent in a separate invoice.

ocp8. discounts

From time to time The Company may discount certain services or products. These offers are at the discretion of The Company and can be withdrawn at any time.

Unless otherwise stated only one discount offer can be used per production.

The Company offers discounts to registered charities, educational establishments and certain start-up businesses. Please contact your production co-ordinator for more information.

Unless stated all discount offers will be for our services only. Any third party purchases or services will generally not be discountable.

ocp9. refunds

The majority of our productions will be bespoke and thus refunds may not always be available. This will depend on timescales and how much work has been carried out by The Company.

Non-Bespoke productions (such as recordings for our catalogue) can be refunded within 14 days. The client should return the item(s) within another 14 days for the refund to be processed.

For re-occurring productions, services or subscriptions, the client has the right to a 14 day cooling off period (third party setups may vary, i.e. domain name registration) from commencement of the first payment or date of the first subscription. Any discounted or free period of subscription are classed as within the full subscription, so the 14 day cool off period will commence within this period.

Should the client wish to cancel their re-occurring production within the 14 day cooling off period, they should contact their production co-ordinator or email refunds@oitp.co.uk, we will then arrange a refund of any payments made.

For bespoke non-reoccurring productions refunds can only be offered if no work has been carried out by the company. The company reserves the right to offer a partial refund, however any third party costs must be paid for the client, even if they no longer require the production. There is no cooling off period for bespoke productions.

ocp10. complaints

While we aim to carry out the client production without any issues, we appreciate that the client may not always be 100% happy with our work. In the unlikely event of a complaint, the client should in the first instance contact their production co-ordinator. We aim to resolve your complaint at this level, however if the client is not satisfied within 30 days, they should contact the One In Ten complaints department at complaints@oitp.co.uk or write to One In Ten Productions UK LLP Customer Relations, LFR Studios, 5 The Grange, DeHavilland Way, Stanwell, Surrey, TW19 7NB.

ocp11. non-packaged work payments / ad-hoc work

Most of our non-reoccuring work will be packaged under one of our several production payment tiers (blue, silver, gold, gold +). Customers may also have a monthly subscription for work to be carried out, however not all work will be covered (details will be in the terms and conditions). For any work that is required to be carried out, outside of monthly subscriptions, or that will not be covered under our non-reoccuring production payment tiers, this will be carried out as an ad-hoc production/work.

Ad-hoc productions will be charged at our hourly ad-hoc rate. Our current hourly ad-hoc rate is £35 (as of the date on these terms & conditions, but is subject to change. Any changes will be notified on invoices / production estimates). We will attempt to estimate the number of hours prior to work taking place, and will base the 50% deposit on this figure (if applicable). Due to the scope of work we carry out the final invoice may vary from the original quote for ad-hoc billed productions.

ocp12. payment enquires

All payment enquires should be made via pay@oitp.co.uk or via your production co-ordinator


Terms and Conditions was last modified: July 22nd, 2016 by oneinten